Terms & Conditions

These Terms & Conditions govern your use of munjedex.com. By accessing or using this website, you agree to these terms. If you do not agree, please discontinue using the website.

1. Website Purpose

This website provides general information about Munjed Qasrawi Exchange, its branches, services, contact details, business networks, and indicative exchange rates.

The website does not by itself complete a currency exchange, money transfer, payment, or other financial transaction.

2. Services and Availability

All services are subject to:

• Availability at the relevant branch.
• Applicable laws, regulations, and internal procedures.
• Identity verification and required documentation.
• Transaction limits and compliance checks.
• Availability and requirements of third-party money transfer or payment networks.

We may refuse, delay, suspend, or cancel a service when required by law, compliance requirements, security concerns, insufficient documentation, network availability, or other legitimate operational reasons.

3. Identification and Regulatory Requirements

Customers may be required to provide valid identification, information about the transaction, source or purpose of funds, beneficiary details, or other supporting documents.

We may perform verification and compliance procedures required under applicable know-your-customer, anti-money laundering, counter-terrorist financing, sanctions, fraud-prevention, and financial consumer-protection requirements.

4. Exchange Rates

Exchange rates displayed on this website are provided for general reference only.

Displayed rates may:

• Come from the Central Bank of Jordan or another identified data provider.
• Be delayed, rounded, cached, or temporarily unavailable.
• Differ from the transaction rate available at a branch.
• Change without notice because of market movements or operational conditions.

The final applicable rate, fees, commission, and transaction amount will be confirmed before completing a transaction at the branch. Website rates do not constitute an offer, quotation, contract, or guarantee.

5. Money Transfers and Third-Party Networks

Money transfer and payment services may be provided through third-party networks. Their separate terms, fees, limits, processing times, identification requirements, country restrictions, and privacy practices may apply.

References to third-party names or logos do not mean that every service is available at all times or at every branch.

6. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current. However, we do not guarantee that all content will always be complete, error-free, or immediately updated.

Please contact us or visit a branch to confirm current rates, fees, working hours, service availability, required documents, and transaction conditions.

7. Contact Forms and Communications

Submitting a contact form or sending an email does not create a customer relationship, initiate a financial transaction, reserve a rate, or guarantee a response within a specific period.

Do not send passwords, PIN codes, payment-card details, identification documents, or other highly sensitive information through the website contact form.

8. Acceptable Use

You must not:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious code or interfere with website operation.
• Copy, scrape, republish, or commercially exploit website content without permission.
• Misrepresent your identity or submit false information.

9. Intellectual Property

Unless otherwise stated, the website design, text, graphics, branding, and original content belong to Munjed Qasrawi Exchange or are used with permission.

Third-party trademarks, names, and logos belong to their respective owners. Their appearance on this website does not transfer any ownership rights.

10. External Websites

The website may contain links or embedded content from third parties, including maps, reviews, transfer networks, and exchange-rate providers.

We are not responsible for third-party availability, accuracy, content, security, terms, or privacy practices.

11. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for losses arising solely from:

• Reliance on indicative website rates or outdated information.
• Temporary website interruption or technical failure.
• Third-party websites, networks, or services.
• Unauthorised access caused by circumstances outside our reasonable control.
• A user’s failure to confirm transaction details before proceeding.

Nothing in these terms excludes responsibility that cannot legally be excluded or limits rights granted to financial consumers under applicable law.

12. Privacy

The use of personal information submitted through this website is governed by our Privacy Policy.

13. Changes to These Terms

We may update these Terms & Conditions when our website, services, or applicable requirements change. Revised terms will be published on this page with an updated effective date.

14. Governing Law

These Terms & Conditions are governed by the laws of the Hashemite Kingdom of Jordan. Disputes will be subject to the jurisdiction of the competent courts of Jordan unless applicable law requires otherwise.